Application Systems Engineer

Date: Posted 12-Mar-2018, Closing 11-May-2018 (MST)

Department: Other

Location: Salt Lake City, UT

Employment Type: Full Time

AvidXchange is an award winning extremely fast growing SaaS company  that focuses on revolutionizing the way companies pay their bills. We intend to become the de facto standard in B2B payments, and we are well on our way. Although we didn't start the company in Silicon Valley, that hasn't prevented us from attracting investors with impressive portfolio companies that read like a who's who of software technology companies. Additionally, we have a sizable customer base that's growing substantially year over year. We value teamwork, continuous learning, customer success and having a good time.

Title: Application Systems Engineer (Windows)

Reports to: Manager, Application Operations

Location: Salt Lake City, UT 

Duties & Responsibilities:

  • Participate in all levels of the software delivery lifecycle, including technical strategy, architectural design, transition to production and operational support, ensuring viability of final service delivery.
  • Coordinate with operations to design and deliver system components to support development of new and existing applications based on gathered requirements.
  • Manage server/application configurations utilizing desired state tools such as Puppet, Vagrant, Ansible or Azure provisioning scripts.
  • Collaborate with development team as needed for issue resolution and to foster delivery of improved SaaS application service levels.
  • Proactively identify, troubleshoot and document application errors or performance issues utilizing debuggers and application monitoring tools such as Dynatrace.
  • Configure application monitoring and alerting using tools such as SolarWinds Server and Application Monitor (SAM).
  • Configure and deploy application code and manage a complex array of environment variables using an orchestration tool such as Octopus Deploy or other automated deployment solutions.
  • Be available to provide on-call technical support for associated SaaS applications.
  • Create and interpret documentation of application architecture including diagramming and contribution to collaborative Wiki and can effectively communicate details to a technical audience. 

Required Qualifications:

  • 3+ years of experience in managing production .NET/IIS environment such as troubleshooting performance issues, deploying .NET applications, managing configurations and automating tasks
  • 6+ years of experience with Windows Server operating system - including system tools, procedures - that aid in the operation and troubleshooting of software components
  • Familiarity with Information Technology Infrastructure Library (ITIL) practices for service delivery and SaaS operations.
  • Experience in design and implementation of 3-tier SaaS application architecture
  • Proficient in best practices regarding application security principles in the finance industry (PCI, RSA, SOX)
  • Expertise in monitoring and diagnosing system performance using a variety of native and aftermarket tools
  • Experience writing and reviewing complex T-SQL queries
  • Experience managing a pub-sub enterprise service bus (ESB) application
  • Scripting and automation strategy using Powershell or other tools
  • Implementation of performance monitoring within existing and new SaaS services
  • Familiarity with concepts of Business ContinuityDisaster Recovery
  • Bachelor's degree in Information Systems Management, Engineering or related discipline or demonstrate equivalent experience 

Preferred Qualifications:

  • Master's degree in Information Systems Management, Engineering or related discipline
  • ITIL certification
  • Azure SaaS services and implementation
  • Experience providing production support for a highly available (HA) SaaS application environment in the finance industry
  • Familiarity with DevOps principles for software delivery, including experience with Visual Studio, Git version control, Team City builds and C# or other object-oriented programming languages
  • Experience with environmental strategies supporting Agile software delivery pipeline
  • Familiarity with CA Technologies Agile Central (Rally) tools or other productivity software such as Trello or Microsoft Planner
  • Experience with load balancers such as BigIP F5 or Citrix NetScaler
  • Experience managing internal SaaS applications such as Redis, RabbitMQ, MS SQL Server
  • Experience with Red Hat Enterpise Linux (RHEL) 7+ or similar enterprise distribution
  • Familiarity with performance monitoring tools such as Idera SQL Diagnostic Manager or Dynatrace Application Performance Monitor
  • Experience with SolarWinds Server and Application Monitor (SAM)
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